Complaints Procedure

Greenspace Energy Conservation Ltd

If you have a complaint, we want to know as soon as possible to help us put things right promptly. Just contact our Customer Services Team with your details and a description of your problem. We are here for you Monday to Friday from 9.00am-5.30pm.
Call us: 08006515257
Email us: info@gogreenspace.co.uk
Write to us: Unit 8 Crow Arch Lane Industrial Estate, Crow Arch Lane, Ringwood BH24 1PD

However, you contact us, we will:

• Let you know we’ve received your query
• Tell you who will be responsible for investigating along with their contact details
• Endeavour to return phone calls and emails within five working days
• Do everything we can to resolve things as quickly as possible
• Do what we can to attend within fourteen days if a visit to your property is needed
• Keep you regularly informed of progress throughout
• Provide a final response within eight weeks or explain why this isn’t possible

Financial Services Complaints Procedure

All financial services complaints will be investigated and overseen by our Compliance Department.

The Compliance Department will:
• Acknowledge your complaint.
• Tell you who is investigating the matters raised and provide you with their address and telephone number.
• Carry out a thorough and impartial investigation.
• Do everything we can to resolve things as quickly as possible.
• Provide a written response within 8 weeks of receiving your complaint, informing you of the results of our investigation or explain why this isn’t possible.

If you are not satisfied with the outcome of our investigation you may be entitled to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service

The Financial Ombudsman Service exists to help resolve certain complaints when we have not been able to resolve your complaint to your satisfaction. The scheme is entirely free to use.
You should contact the Financial Ombudsman Service within 6 months from the date of our written response. They will also look into your complaint if we have not provided you with a written response within 8 weeks of receiving your complaint.

You can contact the Financial Ombudsman Service:
In writing: Exchange Tower, Harbour Exchange, London E14 9SR
By telephone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

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1 Save Money: reduce energy bills

At Greenspace we only choose products which we know will genuinely benefit our customers and save them actual pounds, shillings and pence.

switch-protect-prices2 Future proof against soaring energy prices

The price of carbon based fossil fuels is only going one way that that’s up! Investing in tomorrow’s energy today really is just that: a sound investment.

switch-increase-efficiency3 Maximise your home’s efficiency

Have your home running like a well oiled machine. Our latest green technology can heat your water and revolutionise your central heating system, giving you the peace of mind that you’re never paying more than you have to.

switch-money-pocket4 Money in your pocket, not the energy company’s

Have something to show for your money rather than simply throwing it at increasing utility bills. Greenspace products turn the tables on the energy companies, in some cases they could even start paying you money.

switch-carbon-footprint5 Environmentally friendly technology: reduce your carbon footprint

We all have to start taking care of our world and setting an example for future generations. We have the opportunity today to be part of a revolutionary change in how we power our homes.

switch-low-maintenance6 Minimal maintenance

By minimal we mean next to none. We install the system, turn it on and that’s it. You don’t have to do anything to it, just sit back and relax in the knowledge that you are saving money.

why-approval7 Excellent referral scheme

Our customers are often so impressed when they see the money they are saving, that recommendations happen automatically. We love these word of mouth recommendations and so have put in place an excellent referral scheme.

switch-qualified-installers8 Professional installation by qualified engineers

All Greenspace products are installed by certified engineers. Installation is quick, professional and causes minimal disruption to you or your home.

switch-warranty9 Impressive warranty

Our products very rarely go wrong, but if they do it’s reassuring to know that we have a solid warranty plan in place and we are always at the end of the phone should you need us.

switch-customer-service10 First rate customer service you can trust

At Greenspace we have built our business on trust. Our customers trust us, our suppliers trust us and we never let them down. All of our products are backed by extensive R&D and have been proven time and time again to offer genuine savings.

The Benefits
  • All of our products...
  • Save you money
  • Increase efficiency
  • Reduce your carbon footprint
  • And they come with...
  • Professional installation
  • Trusted warranty
  • No maintenance
Complaints Procedure Greenspace Energy Conservation Ltd is authorised and regulated by the Financial Conduct Authority FRN 806069. We are a credit broker not a lender and have a facility with one lender.